Shipping Policy

Last updated: August 2026

At VĀRIHĀ, operated by Variha Fragrance Ltd, we aim to deliver every order safely, securely and within the estimated delivery timeframe shown at checkout.

Please review the information below before placing your order.

Shipping Destinations

We currently deliver to addresses within the United Kingdom only.

International delivery is not currently available.

Order Processing

Orders are normally processed within 1–2 processing days after your order has been successfully placed.

Our normal order processing days are:

Monday to Saturday

Orders are not normally processed on Sundays or UK public holidays.

Orders placed after 2:00 pm will normally begin processing on the next available processing day.

For example, an order placed after 2:00 pm on Saturday would normally begin processing on Monday, unless Monday is a UK public holiday.

During particularly busy periods, promotional events or public holidays, processing may occasionally take slightly longer.

UK Delivery Options

We currently offer the following UK delivery options:

Delivery Method	Delivery Charge	Estimated Transit Time
Standard UK Delivery	£4.99	2–4 business days
Standard UK Delivery – orders £50 or more	FREE	2–4 business days
Express UK Delivery	£6.99	1–2 business days

The delivery times above are estimated transit times after your order has been dispatched.

Order processing time is separate from carrier transit time.

Free Standard Delivery

We offer free Standard UK Delivery on orders of £50 or more.

For orders below £50, Standard UK Delivery costs £4.99.

The qualifying order value is determined at checkout after any applicable discounts have been applied, unless otherwise stated as part of a promotion.

Express Delivery remains a separate paid delivery option and is charged at £6.99, where available.

Estimated Delivery Dates

Where available, we display an estimated delivery date or delivery date range at checkout to help you understand when your order is expected to arrive.

Estimated delivery dates may take into account factors such as:

order processing time;
the selected delivery method;
estimated carrier transit time;
the date and time the order is placed; and
non-processing or non-delivery days where applicable.

Where an estimated arrival date or date range is displayed at checkout, this should be used as the expected delivery timeframe for that order.

You should not add the stated processing time again to an estimated arrival date that already incorporates processing and delivery time.

All delivery dates and transit times are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Express Delivery

Where available, Express UK Delivery costs £6.99 and has an estimated transit time of 1–2 business days after dispatch.

Selecting Express Delivery reduces the expected carrier transit time but does not necessarily remove the time required to process and prepare your order before dispatch.

Standard Delivery

Standard UK Delivery costs £4.99 for orders below £50 and has an estimated transit time of 2–4 business days after dispatch.

Standard UK Delivery is free for qualifying orders of £50 or more.

Delivery Delays

Occasionally, deliveries may be affected by circumstances outside our reasonable control, including:

severe weather;
courier network disruption;
industrial action;
public holidays;
unusually high seasonal demand; or
other unforeseen delivery disruptions.

If your order is significantly delayed beyond the estimated delivery period, please contact us and we will investigate the shipment with the delivery carrier.

Where VĀRIHĀ has arranged the delivery, Variha Fragrance Ltd remains responsible for the goods until they are delivered to you or to a person nominated by you, subject to applicable consumer law.

Order Tracking

When tracking is available, you will receive dispatch confirmation containing your tracking details once your parcel has been handed to the delivery carrier.

You can use the tracking information provided to follow the progress of your delivery.

Please note that tracking information can sometimes take a short period of time to update after dispatch.

Incorrect Delivery Information

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment or delivery process.

If a parcel is returned to us because an incorrect or incomplete address was supplied, we may ask you to pay reasonable re-delivery costs before the order is sent again.

Lost Parcels

If your order has not arrived within the estimated delivery period, please contact us as soon as reasonably possible.

We will investigate the shipment directly with the delivery carrier.

Where an order arranged by us is confirmed as lost before delivery, we will provide an appropriate resolution, which may include a replacement or refund in accordance with your consumer rights.

You should not normally be required to pursue the delivery carrier yourself where we arranged the delivery.

Damaged Parcels

Please inspect your order as soon as reasonably possible after delivery.

If the parcel or product has arrived damaged, contact us promptly and, where possible, provide:

your order number;
details of the damage;
photographs of the product;
photographs of the external packaging; and
photographs of the internal packaging.

Photographs help us investigate the matter with the delivery carrier and resolve the issue more quickly.

We may ask that damaged packaging and products are retained while the matter is being investigated.

Any request to contact us promptly does not affect your statutory rights.

Failed Deliveries

If a parcel is returned to us because:

the address supplied was incorrect or incomplete;
reasonable delivery attempts were unsuccessful; or
the parcel was not collected from the carrier or collection point,

we may contact you to arrange re-delivery.

Where appropriate, reasonable re-delivery charges may apply.

Risk in the Goods

Where we arrange delivery, responsibility for the goods remains with Variha Fragrance Ltd until the goods are delivered to you, or to another person nominated by you to receive them.

If you independently arrange your own delivery carrier and that carrier was not offered by us, different rules may apply under applicable UK consumer law.