Refund policy

Returns & Refund Policy

Last updated: August 2026

At VĀRIHĀ, operated by Variha Fragrance Ltd, we want you to feel confident when shopping with us. This policy explains your rights when returning an order purchased through variha.co.uk.

Returns and Your Right to Cancel

For most products purchased online, you may notify us that you wish to cancel your order within 14 days of receiving it. You then have a further 14 days from notifying us to return the eligible item to us. You do not need to provide a reason for cancelling.

Where possible, returned products should be in their original condition with their packaging, labels and seals intact.

You may handle a product only to the extent reasonably necessary to establish its nature, characteristics and condition, in much the same way as you would inspect it in a shop. If handling beyond this results in a reduction in value, we may be entitled to make an appropriate deduction from the refund.

Sealed Fragrance Products

Some fragrance products are supplied with protective or security seals.

Where a sealed product is not suitable for return for health-protection or hygiene reasons once unsealed, the statutory right to cancel may cease once that seal has been broken after delivery. This does not affect your rights where an item is faulty, damaged, not as described or supplied incorrectly.

Where this exception does not apply, your statutory cancellation rights remain unaffected.

How to Request a Return

Please contact us at:

contact@variha.co.uk

Please provide your:

order number
full name
item you wish to return

We will provide return instructions and the appropriate return address.

We ask customers to contact us before sending a return so that we can process it efficiently. This request does not limit your statutory rights.

Return Shipping Costs

For a change-of-mind return, you are responsible for the direct cost of returning the item, provided we informed you of this requirement before purchase.

We recommend using a tracked postal service and retaining proof of postage.

If the product is faulty, damaged, supplied incorrectly or otherwise does not conform to your statutory rights, we will cover reasonable return costs where appropriate.

Refunds

Once we receive your return, or where applicable receive satisfactory evidence that it has been sent back, we will process the refund in accordance with your statutory rights.

For an eligible cancellation, we will refund:

the price paid for the returned product, and
the standard delivery charge originally paid, where applicable.

If you selected a more expensive delivery service, such as express delivery, we are only required to refund the equivalent cost of our standard delivery service.

Refunds will be issued to your original payment method. We aim to process refunds within 5–10 business days and, in all cases, within the applicable statutory timeframe. For an eligible cancellation involving returned goods, we will make the refund without undue delay and no later than 14 days after receiving the returned goods or receiving evidence that you have sent them back, where that evidence is provided earlier.

Your bank or payment provider may take additional time to show the credit in your account.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, faulty or incorrect, we encourage you to contact us promptly at contact@variha.co.uk with:

your order number
a description of the problem
photographs of the product and packaging where appropriate

Reporting an issue promptly helps us investigate and resolve it more quickly, but any request to contact us promptly does not affect or limit your statutory rights.

Under UK consumer law, goods must be as described, of satisfactory quality and fit for purpose. Faulty goods can carry rights to a refund, repair or replacement depending on when the fault becomes apparent.

Exchanges

We do not currently offer direct exchanges.

If you would like another fragrance, please return the eligible product in accordance with this policy and place a new order through variha.co.uk.

Order Cancellations

If your order has not yet been dispatched, please contact us as soon as possible at contact@variha.co.uk and we will try to cancel it before shipment.

If it has already been dispatched, you may exercise your applicable cancellation and return rights as described above.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate the delivery with our carrier.

Unless a different delivery period has been agreed with you, UK distance-selling rules generally require goods to be delivered within 30 days.

Items That May Not Be Returnable Following Cancellation

Subject to your statutory rights, cancellation rights may not apply to certain goods, including:

personalised or custom-made products
certain sealed products that genuinely cannot be returned for health-protection or hygiene reasons after being unsealed
other products specifically excluded from cancellation rights under applicable consumer legislation

Sale and promotional products are not automatically excluded from returns. Your statutory rights apply to sale goods in the same way as to full-price goods.